Terms & Conditions

Introduction
Welcome.
We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our hotel and use our services.
Information We Collect
Personal Information
We may collect the following personal information from you:
Contact Information: Name, address, phone number, email address.
Reservation Details: Arrival and departure dates, room preferences, special requests.
Payment Information: Credit card details, billing address.
Identification Information: Passport or ID card details for verification purposes.
Preferences: Information about your preferences to enhance your stay (e.g., dietary restrictions, room preferences).
Non-Personal Information
We may also collect non-personal information such as:
Usage Data: Information about your interactions with our website and services, including IP addresses, browser type, and operating system.
Cookies: Information collected through cookies and similar technologies (refer to our Cookie Policy for more details).
How We Use Your Information We use your information for the following purposes:
To Provide Services: To manage your reservations, check-in/check-out process, and other hotel services.
To Improve Our Services: To enhance your experience and tailor our services to your preferences.
For Communication: To send you booking confirmations, updates, and promotional offers (with your consent).
For Security: To ensure the safety and security of our guests and property.
To Comply with Legal Obligations: To meet legal and regulatory requirements.
How We Share Your Information
We may share your information with:
Service Providers: Third-party service providers who assist us in operating our hotel and providing services to you (e.g., payment processors, IT service providers).
Business Partners: Trusted partners for marketing and promotional activities, subject to your consent.
Legal Authorities: Law enforcement or government authorities if required by law or to protect our rights and safety.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet can be guaranteed to be completely secure.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
You have the right to:
Access Your Data: Request a copy of the personal data we hold about you.
Rectify Your Data: Request corrections to any inaccurate or incomplete data.
Erase Your Data: Request the deletion of your personal data under certain conditions.
Restrict Processing: Request the restriction of processing your data under certain conditions.
Data Portability: Request the transfer of your data to another organization, where feasible.
Object to Processing: Object to the processing of your data for direct marketing purposes.
To exercise these rights, please contact us at [contact email].
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.